It's bundled with all Atlassian products, and can also be downloaded from the Atlassian Marketplace. It sanitizes any usernames and passwords it finds in your configuration files, but does not sanitise usernames and content present in the log files. The Atlassian Troubleshooting and support tools app (add-on) simplifies the process of gathering your log and configuration files. Providing a support zip is completely optional, but it does provide a great deal of useful information for Atlassian Support. Support zips help Atlassian Support understand how your application has been configured and troubleshoot your problem. If you're having problems with an Atlassian application, it can be useful to create a support zip for the Atlassian Support Team, which contains logs from your instance, and diagnostic and configuration information. This article only applies to Atlassian products on the server and data center platforms. Platform notice: Server and Data Center only.
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